Help
Answers about setting up, your subscription and your account. Still stuck? Email kurmasolaris@gmail.com and tell us what happened.
Getting set up
What do I need?
Your iPhone or Android phone, a hoop and something to keep the phone steady: a tripod, or the ground, or a water bottle to prop it against. SHOTCOUNT counts shots with your phone sideways, in landscape.
Where should I put my phone?
Facing the hoop, steady, with the hoop and the 3-point line in view. SHOTCOUNT finds both for you and tells you when it’s ready: “Hoop and 3-point line found. Tap Start.”
Which courts does it work on?
High school, college, NBA and FIBA lines, in the gym, at the park or in the driveway. Choose your court when you set up; you can change it anytime in Profile.
Which phones can I use?
SHOTCOUNT is for iPhone, with iOS 17.6 or later, and for Android phones, with Android 12 or later.
Your subscription
How much does it cost?
The first week is free. Then it’s $69.99 a year or $9.99 a month (US prices; the App Store or Google Play shows your local price).
How do I cancel?
On your iPhone, open Settings > Apple Account > Subscriptions and choose SHOTCOUNT; cancel at least 24 hours before it renews. On Android, open the Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions, and choose SHOTCOUNT; you can cancel any time before it renews.
I got a new phone. How do I get my subscription back?
Sign in to SHOTCOUNT the same way as before, then tap Restore Purchases on the subscription screen. Use the same Apple Account (on iPhone) or Google Account (on Android) you subscribed with.
Your account
Can I see my sessions on a computer?
Yes. Log in with Apple, Google or your email, the same way you do in the app, to see your sessions, shot maps, form numbers and videos.
I forgot my password.
On the login page or in the app, choose Continue with email, enter your email, then choose Forgot password. We’ll email you a link to choose a new one.
Where do my session videos go?
After each session, its video uploads to your account so you can rewatch it in the app and here. If an upload is still going, open SHOTCOUNT to finish it. The Privacy Policy has the details.
How do I delete my account?
In the app, go to Profile › Settings › Edit Account and choose Delete Account. This permanently deletes your profile, shooting sessions, videos and heatmaps. It doesn’t cancel a subscription: cancel that in your iPhone’s Settings > Apple Account > Subscriptions, or on Android in the Play Store under Payments & subscriptions > Subscriptions. For the details, including how to ask us by email if you can’t open the app, see Delete your account.